Welcome to our web site. We offer a 100% satisfaction guarantee on all our products. If you are not satisfied with any of our products (excluding custom orders) we will exchange or refund your original purchase price excluding the shipping costs provided that you return the item in its original box with all parts pertaining to the item within 15 days of your purchase. As of May 2019 our credit card processor (Paypal) no longer refunds the credit card processing fee. Any refund we approve and issue will be minus this fee because of their policy.
Guarantee Return Policy
You must contact us within 10 days of receipt of the product to qualify for the money back guarantee. All returns must be received no later that 15 days after the request has been made. The product must be repackaged in it's orginal box and packing. If you do not have all of the orginal packing you may use your own, however the return must be well packaged, double boxed and arrive to us in good condition before a refund will be issued. If the product is received beyond 15 days or not repackaged as posted above, a 20% fee will be deducted to the refund. Shipping cost are not refundable.
We inspect each model for damage prior to shipping. In the unlikely event that a product is damaged upon receipt we will file a claim for shipping damages with UPS or USPS. We will ship you a new model upon receiving confirmation of settlement from UPS or USPS ( Please allow 2-3 weeks for settlement) If you choose not to file a claim OR not wait for the claim to return, you will be responsible for shipping charges back to us. We will pay shipping charges of the replacement model to you.
Each model is inspected prior to shipping for damage and guaranteed shipped in excellent condition. Please keep in mind that we have no control over what happens to the models once they are shipped via the carrier. We do our best to pack them but occasionally damage does occur but all our orders are shipped insured against loss or damage.
All custom orders require a 50% NONREFUNDABLE deposit to begin and usually take 6-8 months to complete. Once the model is completed you will be notified via email with photos for approval. Once approved by the customer the final deposit is due and also NONREFUNDABLE. Final shipping cost are in addition to this and will be calculated at the time based off the customer's needs.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Charge back fees incurred will be deducted from any final refund value refunded.
Thanks for your patience in advance.